Sina Medical Clinic, 505 Smithe St, Vancouver BC V6B6H1, Tel: 604-336-7462 (ext 2)

Online Booking

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*** CLINIC POLICIES ***
PHONE/TELEHEALTH VIDEO-CONFERENCING: Patients need to book an appointment online or by calling the clinic during office hours. For quick follow-ups, prescription refills, and appointments that do not need physical examinations we ask patients to book a phone or telehealth appointment. Since we have limited onsite appointments we can only book in-person visits for urgent procedures and cases that need physical examinations.

ACCEPTING NEW PATIENTS: None of our doctors accept new patients at this time. [updated Nov 1, 2024] If you already have a family doctor in the clinic, we highly recommend to always book new or follow-up appointments with your family doctor.

WALK-IN PATIENTS: We do not accept walk-in patients until further notice [updated Nov 1, 2024] as one of our doctors is closing his practice and we have limited availability. Please only use the online booking if you have a family doctor at Sina. Your family doctor is the doctor who had a meet-and-greet appointment with you or verbally accepted you as a patient and agreed to provide direct medical care to you.

CALLING THE CLINIC: We receive many calls during the day asking questions that are already explained in detail on the FAQ section of our website. Please make sure to read FAQs before calling the clinic. During rush hours the wait time could be more than 1 hour. When you call the clinic, the phone system keeps your position in the queue. You can wait on the line or press 2, then press star (*) (to confirm the call-back number) and hangup. Once it is your turn, the system will call you back. Please stop calling the clinic multiple times as it will not help you reach the front desk faster.

FREQUENTLY ASKED QUESTIONS (FAQs): Please make sure to fully read the FAQ section before making a new appointment. Most of the questions that you may have are answered here.

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IMPORTANT NOTES:
1- If you never had a doctor visit at Sina Medical before: please do not use the online booking. We do not accept new patients. If you are searching for a new family doctor, you can use the following resources:
- search for available family doctors: FindADoctorBC.ca
- sign up for the Health Connect Registry: HelthLinkBC.ca

2- If you have a doctor at Sina Medical: we recommend to always book your appointments with your family doctor and not with other doctors at the clinic. Your family doctor is the doctor who had a meet-and-greet appointment with you and agreed to accept you as a family patient. --> If you book your appointment with a doctor other than your family doctor, we reserve the right to cancel it.

3- If you had previous appointments at Sina Medical but you do not have a family doctor: please only book with Dr. Jason Chhina. He is a medical doctor working as a locum/part-time doctor to help unattached patients (who do not have a family doctor). Alternatively, if you cannot wait to see him, you can speak to our pharmacists (who can provide consultation/prescrition(s) for Minor Ailments including UTI, cold sore, allergies, acne, eczema, acid reflux, pain, ...), or you can find a walk-in clinic here: MediMap Website (which provides the list of all walk-in clinics with their wait-time). If you have a student/private insurance please call the clinic for any availabilities: 604-336-SINA (7462) extension 2.

If you do not follow the above instructions and book your appointment online, we reserve the right to cancel it without any notice. If you have any questions you can always call the clinic before using the online bookin system; Phone: 604-336-SINA (7462) extension 2.